Privacy Policy

Guangzhou Vetmaster Veterinary Technology Services Co., Ltd. (“Vetmaster”, “we”, “our”, or “us”) is deeply committed to protecting the privacy and personal data of veterinary orthopedic surgeons, clinical professionals, and academic partners who interact with our digital ecosystem (“Platform”), including our websites, the Vetmaster Academy, and preoperative planning services.

This Privacy Policy outlines how we collect, use, process, and secure your personal data in accordance with global data protection standards, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the Personal Information Protection Law (PIPL) of the People’s Republic of China.

1. Information We Collect

To maintain the professional integrity and safety of small animal joint replacement procedures, we strictly gate access to our implant portfolios and advanced training. Consequently, we collect several categories of personal and professional information:

• Professional & Identity Data: Full name, professional title, veterinary surgeon credentials, clinical practice license number, hospital/clinic name, and institutional affiliation.
• Contact & Billing Data: Professional email address, business telephone number, physical shipping and billing addresses for orthopedic implant delivery.
• Clinical & Educational Case Data (Vetmaster Academy): Preoperative and postoperative radiographs (X-rays), CT scans, patient gait video recordings, and surgical evaluations submitted by you for case study reviews, certified masterclass assessments, or peer accreditation.
• Technical & Functional Data: IP address, browser type, referral URLs, pages viewed, time spent on the Platform, and functional session parameters processed by our learning management and localization engines (WPML and LearnDash). We do not deploy any third-party behavioral trackers or marketing analytics on our Platform.

2. How We Use Your Personal Data

We process your data strictly for legitimate clinical, educational, and business purposes, including:

• Surgical Credential Verification: To verify that you are a certified, licensed veterinary orthopedic professional authorized to purchase and perform advanced joint replacement surgeries using our implant systems.
• Educational Certified Workflows: To track your training progress, evaluate submitted case studies for peer review, issue accredited veterinary orthopedic certifications, and automatically generate verifiable PDF certificates.
• Order Fulfillment & Logistical Support: To process and deliver high-precision implant packages, specialized surgical instrument kits, and customized 3D-printed surgical guides to your hospital.
• Preoperative & Technical Consultation: To provide 3D virtual surgical planning and technical support based on your uploaded patient imaging data.
• Necessary & Functional Cookies Only: In alignment with our ‘Privacy-First’ platform engineering, we utilize strictly necessary and functional cookies only. These functional identifiers—specifically wp-wpml_* and learndash_* session parameters—are deployed solely to authenticate your professional session, protect account integrity, and maintain your localized learning context. Under global legislations (including GDPR, CCPA, and PIPL), these exempt functional parameters do not track your activity across third-party websites and require no opt-in consents. A complete audited technical inventory is transparently detailed on our dedicated Cookie Policy page.

3. Data Sharing, Disclosures, and Research Collaborations

We do not sell, rent, or trade your personal data to third-party marketing companies. Your data is only shared under strict legal covenants:

• With Certified Instructors & Evaluators: Your submitted clinical case studies and surgical planning files are shared with Vetmaster Academy’s authorized orthopedic specialists for grading and academic feedback.
• For Scientific & Academic Research: Fully anonymized biomechanical data, implant wear statistics, and osseointegration radiographs may be shared with our strategic public research partners, including the Institute of New Materials at the Guangdong Academy of Sciences, solely for the advancement of veterinary surface engineering and materials science. No personally identifiable information (PII) is ever disclosed in these scientific collaborations.
• Legal and Safety Mandates: We may disclose your information if required to do so by international veterinary medical regulatory bodies, court orders, or applicable law to protect patient safety.

4. International Data Transfers (Cross-Border Compliance)

Vetmaster operates globally. The personal and clinical data we collect may be transferred to, and processed in, servers located outside your home country. By utilizing our Platform, you consent to this cross-border transfer. We implement robust standard contractual clauses (SCCs) to ensure your data receives a level of protection equivalent to that of your home jurisdiction.

5. Data Security & Retention

We implement industry-standard administrative, technical, and physical security measures—including SSL encryption, secure database isolation, and high-strength session tokenization—to defend your professional data against unauthorized access, alteration, or disclosure. We retain your personal data and clinical case submissions only as long as necessary to fulfill the educational certification pathways or to comply with medical record-keeping legislation.

6. Your Legal Rights

Depending on your jurisdiction (such as the EU, UK, California, or Mainland China), you possess comprehensive rights regarding your personal data, including the right to access, rectify, restrict, or request the erasure of your personal records. To exercise these rights, please contact our Compliance Officer at the email listed below. We will respond to all valid requests within 30 days.

7. Contact and Compliance Officer

Guangzhou Vetmaster Veterinary Technology Services Co., Ltd. acts as the Data Controller for the personal data processed through our Platform. For questions regarding this Privacy Policy, your personal data rights, or to submit a compliance inquiry, please contact our dedicated support team:

• Email: compliance@vetmaster.net
• Postal Address: 487-1, Xingang Middle Road, Haizhu District, Guangzhou, China